These Terms & Conditions govern your use of the Florist Shooter's Hill online shop and the sale and delivery of flowers and related products to customers in Shooter's Hill and the surrounding areas. By placing an order via our website, you agree to be bound by these Terms & Conditions. Please read them thoroughly before making a purchase. These conditions apply in addition to your statutory rights under UK law.
Florist Shooter's Hill is a professional flower delivery service, dedicated to providing fresh blooms and arrangements for delivery across Shooter's Hill and neighbouring areas. Our website is designed for your convenience, offering a simple and secure way to purchase flowers and schedule deliveries.
When you order online with Florist Shooter's Hill, you are entering into a contract with us for the supply of goods as described on our website. The order process consists of the following steps:
In the unlikely event that a flower product is unavailable, we reserve the right to substitute it with a similar variety of equal or greater value. Where substitutions are needed, we will make every effort to contact you. If contact is not possible, the substitution will be made to ensure timely delivery.
Payments for orders placed through our website must be made at the time of ordering. We accept a range of secure payment methods, details of which are listed on our checkout page. All prices displayed are in pounds sterling (£) and include VAT where applicable.
Your payment will be processed by our authorised payment partners, using secure encryption and anti-fraud measures appropriate for reputable UK e-commerce businesses. We do not store your full payment card details on our servers.
Occasionally, transactions may be declined by our payment processors for reasons outside our control. Should you experience any issues making payment, you are advised to attempt the transaction again or use an alternative payment method.
We provide delivery across Shooter's Hill and neighbouring areas as detailed on our website. Orders will be delivered on the date selected during checkout, subject to availability and our delivery schedule.
Should you wish to change or cancel your order, you must notify us as soon as possible. Please note the following conditions apply:
If you require amendments to your order (for example, changes in delivery address, date, or special instructions), please contact us promptly. We will make all reasonable efforts to accommodate amended requests but do not guarantee that changes can be made, particularly if the order has already been prepared or dispatched.
Due to the perishable nature of flowers and plants, returns are generally not accepted. However, if your delivery arrives damaged or not as described, please contact us within 24 hours of receipt, providing photographic evidence where possible. We may, at our sole discretion, offer to replace the item or provide a refund, depending on the circumstances.
We are unable to issue refunds or replacements for issues reported more than 48 hours after delivery, or for flowers that have wilted as a result of the recipient’s care (e.g. not placing in water, exposure to extreme temperatures).
Florist Shooter's Hill endeavours to ensure all goods supplied are of the highest standard and are delivered in good condition. Our liability to you in connection with any order is strictly limited to the value of that order.
You are responsible for:
All content on the Florist Shooter's Hill website, including photographs, product descriptions, branding, and arrangement names, are the intellectual property of Florist Shooter's Hill or its suppliers. No content from the website may be used, reproduced, or distributed without prior written permission.
We process and store your personal data in accordance with our Privacy Policy and in compliance with current UK data protection laws, including the Data Protection Act 2018 and the UK General Data Protection Regulation (GDPR). We only use your data for the purpose of fulfilling your flower delivery order and for essential communication related to your order.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms & Conditions, including any non-contractual obligations, shall be subject to the exclusive jurisdiction of the English courts.
We reserve the right to update or amend these Terms & Conditions at any time. Changes will be published on this page and the date of the latest amendment will be shown. It is your responsibility to check these Terms & Conditions regularly prior to placing an order.
These Terms & Conditions apply to all customers placing orders for online flower delivery in Shooter's Hill and the surrounding areas, as specified on our website. If you have any questions regarding these Terms, please refer to our FAQs or contact us via the details provided on our website.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 113 Shrewsbury Ln, London, SE18 3JW.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Shooter's Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Shooter's Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
