As a proud local florist serving the Shooter's Hill area, Florist Shooter's Hill is dedicated to delivering only the highest quality fresh flowers to households and businesses nearby. Our reputation is built on reliability, creativity, and a genuine commitment to your satisfaction. We understand the importance of trust, especially when sending flowers for special occasions or important events. That’s why our returns, refunds, and complaints process is designed to be fair, transparent, and focused on your peace of mind.
We take immense care in preparing and transporting your fresh flowers. Should your delivery arrive damaged or not as expected, please contact us as soon as possible on the day of delivery. Please provide details of the issue alongside a photo of the damaged flowers or arrangement. This enables us to quickly confirm the problem and take action to resolve it for you.
Florist Shooter’s Hill stands behind the freshness of every bouquet and arrangement. Our fresh flowers guarantee means your blooms will look vibrant and beautiful for a minimum of five days from delivery—often longer with proper care. On rare occasions, certain flowers may be out of season or unavailable, and in such cases, we may substitute for an equal or higher value stem to maintain the freshness and style of your order. If your flowers do not meet our freshness standards within the specified window, we invite you to get in touch so we can put things right.
Depending on the nature of the issue, we offer a choice of a replacement bouquet or a full refund. Once we have verified your claim (please see our Damaged-on-Arrival Policy for details), we will work quickly to resolve the situation. If you opt for a replacement, we will re-deliver a fresh bouquet at the earliest available time convenient to you. If you prefer a refund instead, we will process it promptly using your original method of payment. Our goal is always to restore your confidence in our service without unnecessary delay.
Florist Shooter's Hill values every customer's experience. If you are dissatisfied with any aspect of your order or service, please contact us within two days of delivery. Kindly provide clear details regarding your complaint so we can fully understand and address your concerns. Every case is reviewed attentively by our customer care team, and we aim to respond with a resolution or update within 24 hours of receiving your message. Your satisfaction and trust are extremely important to us.
Our roots run deep in Shooter’s Hill, and we are honoured to be the florist of choice for both local households and businesses. We appreciate your trust and strive every day to justify it through the freshest flowers, reliable deliveries, and outstanding customer care. If you have any questions regarding our returns, refunds, or complaints process, our friendly team is here to help. Thank you for choosing Florist Shooter’s Hill — your local flower experts committed to quality and fresh flower excellence in Shooter’s Hill.
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